Kathleen Serafin started Specialized Insurance Assistance (SIA) over twenty-five years ago out of the basement of her home.  While working as office manager for a private physician and consulting for a medical equipment supply company and institutional pharmacy, Kathy saw a needed service for the elderly.  That service was a friendly, knowledgeable person to assist with the reimbursement maze the flowed between HMOs, PPOs, Medicare, Medicaid, secondary insurers, and out of pocket expenses to these individuals.  SIA is the billing foundation of Provider Plus.  The provider arm of the two companies, Provider Plus, was incorporated in 1992.

Kathy's two sons joined her in the health care businesses, John in 1991 and Jeff in 1992.  While mother and sons wear many hats throughout the course of a business day, each Serafin fills a primary role.  Kathy's focus is on the medical claims billing and collection.  Jeff is responsible for home medical equipment locations and John is responsible for sales and marketing for extended care.

Provider Plus opened its first handicapped accessible retail home medical equipment showroom in 1994.  The company became accredited in 1998.  In 2002 Provider Plus moved into its current corporate home consisting of a warehouse and a newly built office building to house the ever-expanding business.  The warehouse and office building are greater than 22,000 sq. ft. and function as a retail showroom, customer service and claims processing center for all locations and as a distribution center for all extended care customers.  In October of 2004, Provider Plus opened a second retail showroom in O'Fallon, MO followed by a third location in Festus, MO in December of 2005.  2006 had Provider Plus moving outside the St. Louis metropolitan area with a new showroom and distribution center in Poplar Bluff, MO.  In 2007 Provider Plus had two major expansions: a move to expand the O'Fallon location in order to increase the retail showroom and warehouse space, and the acquisition of a medical equipment company based in Washington, MO that added another showroom in a geographic area that has a rapidly expanding population.  2008 was another growth year with Provider Plus crossing the Mississippi river and opening our first Illinois showroom and warehouse in Belleville, IL.  The balance of 2008 saw Provider Plus open showrooms and distribution centers in Cape Girardeau and Jefferson City, MO.  2009 was Westward ho!... with a new location in Lenexa, KS and in 2010 we clicked our heels and opened location number ten in the Missouri boot heel town of Sikeston.  The added locations have greatly expanded the geographic reach and broadened the customer base of the company in a very service oriented business.  Please stop by any of our locations to see, test and trial the latest in medical equipment for your home.  If we are not already in your community we may be soon!

Over the past two decades Provider Plus has flourished and is approaching 200 employees.  Today, Provider Plus is growing faster than the industry average and doing on a corporate level what Kathy started for individuals.  The companies service retail customers, hospice organizations, hospitals, HMO's, commercial insurers, developmental centers, nursing homes, pharmacies, and physicians.  Without the tremendous commitment of each member of the Provider Plus family, we could not have achieved our forefront position as the most knowledgeable and service driven company in our field.

We're family, we're local and we care!

OWA